Roche Diagnostics’s Customer Service is a key competitive differentiator for customer satisfaction.
This new building in Mannheim integrates all partner disciplines in one location. The Diagnostics service community is composed of more than 7000 representatives in 80+ countries, 10+ regional centers and the global support organization. One part of this organization is a highly specialized unit in Mannheim, Germany, whose importance is growing with the continuous rise of ever larger complex product solutions and digital service.
The building is organized around two architectural features, an atrium and an inner courtyard, which establish a central communication zone, open to all floors and flooded with natural light. An elegant filigrane stair provides views across the atrium, creating a sense of openness and transparency over the entire building. The materiality of the interiors is defined by a neutral palette, warm wood and colour accents, and the integration of plants, in alignment with Mannheim interior design concept. Great care has been given to the mostly exposed infrastructure , leveraging the honesty of the building technology to form a refined industrial character.
The workplace strategy, introduction of new ways of working and sharing concepts, for offices and training rooms for diagnostics cobas, allowed for an optimization of the space demand. The deep floor plate provides highly flexible spaces, which can be used for offices, training rooms or laboratories with an ease of adaptability in the short term.
A high level of digitalization with smart building control has been introduced, as well as the Lab Visualization space (3D augmented reality), a key element of the customer experience concept.
The project includes an art installation by the renowned Swiss artist Ursula Palla, installed in an adjacent green outdoor area: a 5,5 m tall aluminum sculpture featuring a foxglove plant, a symbol of harmonie between Tradition and Innovation in science.
Architect: Züblin, 2023
Art integration: “Digitalis” by Ursula Palla, 2024
